By Howard Magill, CEO at Road Map Technologies

Issue

When converting email to .pdf or converting file with pdf with Adobe Acrobat DC a license error pops up.  This is a known issue and documented at: https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue.html.  However, the article from Adobe doesn’t mentioned he issue returns after a logoff and/or a reboot.

Solution

If you follow the below steps, there is no need for a repair and it works consistently after a reboot.  From what I can tell the services at start up are the underlying issue.  Also, we are validating if Digital Guardian is exacerbating the issue.

1. Disable the adobe startups
   1. Adobe Updater Startup Utility
   2. Adobe Collaboration Sync
   3. AcroTray
2. Clear the C:\programdata\Adobe\slstore
3. Launch Acrobat
4. Sign out then sign back in.

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